The mantra of “customer satisfaction guaranteed” sometimes gets lost as the Federal Government delivers services to our nation's citizens, taxpayers, veterans, seniors, and others.
Creating a government for the future means raising the bar on that customer experience. We believe that federal agencies must elevate the quality of their services and be empowered through state-of-the-art information technology. Federal agencies must also explore how to use innovative business models and revenue streams to deliver high-impact, customer-centric public services.
