The Citizen's Digital Bill of Rights

Here’s the proclamation that reflects the expectations of citizens from coast to coast.

Make My Government Experience Easy
Give me everything I need in one place. Provide a central portal—don’t make me hunt for information and services. And let me connect with government using Twitter, Facebook, Instagram. 

Give Me Digital-First Services
Don’t make me pick up the phone. Don’t make me find a stamp. Don’t make me use a fax machine. Let me get what I need on my terms, on my time. Offer me 24/7 chat windows, smart automated assistance, and intelligent search. 

Help Me Help Myself
Make the connections I don’t know how to make. Enable me to get the services I need while I’m on a break, between meetings, caring for my kids, and running errands. Don’t make my life harder by making me guess at how the bureaucracy works. Delight me by trying to solve my problems even before I know what they are.

Meet My Expectations
“Good enough for government” is no longer good enough for me. Give me the same service I get from Amazon, Google, and Netflix—so seamless I don’t even notice it. Understand how I seek government services by noticing the online choices I make. Remember my preferences across offices, agencies, and departments.

Deliver Services as a Partner
I’m a citizen. You’re a citizen. We both want to make it work for all of us. By helping me get what I need, you'll get more time to help others.